Job Order Detail

Description

Even after 40 years, Crestline is growing and that means were looking for a leader to fill a brand new position! Are you an experienced Manager with a proven track record of motivating, inspiring and leading a Customer Service Team?

This role will lead the customer service team in providing after sales customer service relating to the service, warranty, and part sales of Crestline vehicles. The Service Manager will ensure customer relationships are managed in a professional and effective manner, using the information gathered from our customers to help us improve our product development activities. This role will be responsible to set systems in place to produce required information, accurately, timely and efficiently. Also, to ensure our Quality Management System objectives are adhered to within the Customer Service Department.

Technical Skills/Competencies (technical knowledge, education and experience):
Must have 3 to 5 years Supervisory/Manager experience in leading direct reports
Leadership development skills include strong communication skills; conflict management; effective team building; coaching and development; managing performance; time management; decision making and problem solving
Must have Customer Service and Parts Sales experience
Computer skills and experience with SAP and Microsoft Office is essential
Experience in processing sales orders and warranty claims is essential
Experience troubleshooting vehicle mechanical/electrical faults and problems an asset
Must have a Valid Passport, which will be required for travel
Bilingual (English and French) skills will be an asset

Learn more about the Service Manager position at www.crestlinecoach.com/careers.