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Essential Duties:
Administering customer service counter:
-returns, warranties, exchanges, processing purchases on POS system
-Managing break schedule for cashiers
-Ensuring all cash lanes are neat, tidy and shelves and carts are replenished.
-Effectively handles customer concerns
-Facilitates ease and speed of purchase by efficiently processing sales, returns and exchanges, effectively utilizing point of sale functions
-Responding promptly and accurately to purchase inquiries
-Handling customer inquiries
-Offers customers a friendly, welcoming experience and demonstrates a genuine enthusiasm to help by greeting and acknowledging customers in a timely manner and effectively delivering customer service according to service expectations
-Contributes to the team by working to achieve the productivity goals of the store, participating in shift meetings, being flexible to carry out various work assignments, and following safe and secure work practices
Key Behaviours & Competencies:
-Customer Focus
-Team Oriented
-Results Oriented
-Adaptability
Qualifications:
-A demonstrated ability to deliver a positive customer service experience using strong communication and interpersonal skills
-Attention to detail and organizational skills
-Ability to maintain composure and work effectively in a fast-paced environment
-Ability to work shifts including days, evenings, weekends and holidays
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Finding information
- Computer use
Specific Skills
- Operate cash register
- Customer service oriented
- Process money, cheques and credit/debit card payments
- Greet customers
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
- Bending, crouching, kneeling
Business Equipment
- Price scanner
- Computer terminal
- Cash register
- Interac machine
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