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Front Desk Agent with 1-2 years experience
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Front desk agent certification
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
- Credit check
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Computerized reservation system
- Internet browser
- Basic computer skills (will train)
- Hotel Soft
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