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SATURDAY, SUNDAY AND HOLIDAY.
PART TIME.
4:30PM ~ 9:30PM
9:30PM ~ 2:30AM
WYNGUEST FRONT DESK PROGRAM.
CHECK IN AND OUT. TELEPHONE SKILL. BASIC COMPUTER SKILL. BASIC CLEANING. ACCOUNTING SKILL. DOCUMENT FILING. COMMUNICATION SKILL. SMILE. HELPING BREAKFAST.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Front desk agent certification
Specific Skills
- Take, cancel and change room reservations
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Motel
- Hotel
- Hospitality industry
Work Location Information
- Rural community
- Remote location
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
- Basic accounting
- Basic bookkeeping
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Database software
- Computerized bookkeeping systems
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
- Hotel Soft
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