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Retail sales supervisors perform some or all of the following duties:
Supervise and co-ordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments by cheque and the return of merchandise
Sell merchandise to customers
Resolve problems that arise, such as customer complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff.
Skills And Abilities
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
Work Setting
- Retail establishment
Ability to Supervise
- 3 - 4 people
Transportation/Travel Information
- Own transportation
Supervisory Experience
- Cashiers
- Grocery clerks and shelf stockers
- Retail salespersons and sales clerks
Essential Skills
- Computer use
- Job task planning and organizing
- Oral communication
- Reading text
Work Conditions and Physical Capabilities
- Combination of sitting, standing, walking
- Work under pressure
Additional Skills
- Hire and train or arrange for training of staff
- Order merchandise
- Prepare work schedules
Specific Skills
- Assign sales workers to duties
- Authorize return of merchandise
- Authorize payments by cheque
- Maintain specified inventory
- Prepare reports on sales volumes, merchandising and personnel matters
- Resolve customer complaints and supply shortages
- Sell merchandise
- Supervise and co-ordinate sales staff and cashiers
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Supervisory Experience
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 5 - 10 people
Security and Safety
- Basic security clearance
Own Tools/Equipment
- Computer
- Cellular phone