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Manages service operations within the dealership.
Manages department processes to ensure internal and external customer satisfaction. Grows profitable service labour sales and exercises expense control. Attracts, retains, and effectively engages department personnel.
Create annual goals and budget.
Schedule and assign jobs and work areas to employees
Review work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment and vehicles are in working order.
Manages recruiting, staffing and employee development