Job Order Detail

Description

Rogers Retail is seeking a Full-time Store Manager who is enthusiastic about delivering a differentiated Sales & Service experience within the retail industry for our Sales and Service centre at our Grasslands location.
Responsibilities:
Recruit, develop and retain a high-performing sales, service and technical team
Create a positive team environment that builds morale and personal esteem
Mentor, counsel, coach and support the team by encouraging them to give their best performance
Foster a culture of continuous improvement by being proactive and energetic in the work place
Demonstrate the ability to multi-task and thrive in a fast paced environment
Set clear objectives, monitor progress, take corrective action and control performance levels
Build customer relationships by providing prompt and exceptional sales and after-sales service
Responsible for resolving all customers issues, including the ability to retain customers with a sense of urgency and sound judgment while remaining confident and supportive
Oversee and maximize store profitability through efficient supervision of all financial operations including inventory control, cash flow and reporting
Implement corporate merchandising directives and standards
Act as a Rogers ambassador by professionally representing the organization in accordance with the value standards
Qualifications:
Minimum 2-3 years in retail management experience, call centre/customer service management experience an asset
Proven ability to achieve and exceed sales and service targets
Demonstrated leadership and coaching ability
Ability to build, develop and motivate a strong team
Strong listening, negotiation, and communication skills, professional manner, and ability to deal with customers effectively in a fast paced working environment
Sales Central, ICM, Vision 21 and/or SGI training are an asset