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Major Tasks & Responsibilities:
Provide fast, friendly service
Actively seek out customers
Ask open ended questions about customer's projects in order to determine their needs and level of expertise
When necessary, handle several customers at once
Is knowledgeable about products and services offered by The Home Depot
Explain the steps needed to complete projects and the products needed
Describe features and benefits of merchandise
Assist customers with special orders and installed sales
Acquire beginner product knowledge in adjacent departments
Be proactive in identifying customers who need help or have a problem
Proactively inform customers of situations that could impact their project
Preferred Qualifications
Ability to work a flexible schedule including evenings and weekends
Detail oriented
Proficiency with computers
Excellent communication and customer service skills
Excellent decision making ability and problem solving skills
Previous experience closing a sale and meeting/exceeding sales targets
1-2+ years of experience working in a sales driven environment.
Trade experience is an asset
Essential Skills
- Oral communication
- Problem solving
- Decision making
- Finding information
Specific Skills
- Customer service oriented
Work Setting
- Hardware store
Product Experience/Knowledge
- Power tools
- Lumber and plywood
- Furniture and house furnishings
- Building materials (other than lumber)
- Appliances
- Home electronics
- Flooring
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