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Your Opportunity
The successful candidate will be responsible for providing support to Celeros clients; including identifying and assessing business issues and/or processes and liaising amongst other resources. The position is one of support specialist and technology generalist. Excellent oral and written communication skills are required in this challenging fast- paced environment.
Your Resume
Two or three year community college diploma in computer science or several years of practical experience in the analysis or support of financial systems may be an acceptable substitute
A track record of continuous professional development, with strong focus on developing strong analysis skills and methodologies
Working knowledge of Problem logging applications would be an asset
The ideal candidates will have at least 2-5 years proven experience in a support analyst role
Proven ability to gather and assess customer needs and determine impact on business
processes
Strong problem solving skills with focus on timely resolution and proactive stance towards
problem management
Ability to identify concerns, gauge gaps, escalate issues and recommend an optimal approach
Proven impact and influence skills
Excellent interpersonal and communication skills, both written and verbal including comfort
facilitating meetings and interacting with a broad range of audiences
Superior administrative ability including timely follow-up, prioritization and ability to meet
sensitive deadlines
Please visit our website at www.celero.ca for a detailed job posting
Computer and Technology Knowledge
- Intranet
- Applications - desktop
- Mail server software
- Electronic mailing software
Essential Skills
- Computer use
Security and Safety
- Bondable
- Criminal record check (abstract)
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