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In collaboration with the General Manager, the Guest Service Agent is responsible for delivering exceptional guest service. As the Guest Service Agent affects the guest experience at every level by phone, in person and behind the scenes, it is imperative that the Guest Service Agent is friendly, respectful and helpful at all times.
Team Member Benefits:
Group benefits including Extended Health Care, Long-Term Disability, Life Insurance, Dental, Optical, Prescriptions
Use of Canalta managed hotel facilities (fitness room, pool and waterslide for you and your immediate family)
Discounts at Canalta managed hotels
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
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