Job Order Detail

Description

Customer Service Center (CSC) Representative
Prince Albert CSC
One (1) Temporary position until June 30, 2017
In-scope Level 6 | Competition #38-T-CSC-2015-JM


Reporting to the Team Lead, Prince Albert Customer Service Centre, under the Direction of the Operations Manager, Land Registry & Customer Service Centres, this position is responsible for the following:

- Provides excellent customer service through a variety of contact channels on ISCs products and services. The position primarily provides front line, in-person customer service and support for ISCs product lines including the Land Registry and Personal Property Registry (PPR).
- Provides final authority in processing registrations while examining/researching packets, complex or otherwise, and then either rejects or registers all packets submitted for registration
- Gives explicit instruction to clients from corporations, the general public, government officials and professional groups such as Solicitors, Real Estate Representatives, etc. with regards to packet (Land Title documents) registrations/rejections, procedural inquiries, and registration questions
- Performs accounting duties using the Client Account Management System on a daily basis, including financial and clerical transactions


Position Requirements:
- A two (2) year post-high school Diploma, (or) equivalent training and/or experience
- Knowledge of administrative office procedures and processes
- Knowledge of MS Office products or related word processing, spreadsheets, and e-mail software applications
- Knowledge of basic accounting theories and principles
- Knowledge of legal terminology relating to the ownership of land



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