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Thank you.
You lead by example to provide our guests with a world-class experience in the areas of product and culture. You are able to speak authentically about who we are, and how to use our product. You love design. You value integrity. You dont take yourself too seriously.
Responsibilities
Coaches and trains Shop Associates, which assists in evolving shop functions and flow
Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
Maintain knowledge of in-shop stock availability on the sales floor and in backrooms
Actively maintain shop appearance, keeping merchandise stocked and organized
Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs)
Assist with re-stocking and pricing duties, including sale preparation as required
Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
Arranges for mail and/or delivery, as required, to other locations and/or warehouse
Completes standard opening and closing procedure
Utilizes the Point of Sale system, processes payments, refunds and exchanges and issues gift cards
Participate in staff training and shop events as scheduled
Competencies
Living and designing a life that is uniquely your own via goal setting and personal
responsibility
Strong personal sense of style
Comfortable working in a team focused environment
Strong communication skills
Second language skills is an asset
Capable of handling difficult customer facing conversations and interactions
Ability to effectively receive and communicate feedback
Work a flexible schedule that will include weekends, evenings, holidays, and special
events
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Retail management course
- Not required
- Interior decorator (residential) certificate
- Interior designer technical certificate
- Home decorating course
- Fashion merchandising course
Specific Skills
- Set up displays of merchandise in windows or display cases
- Operate cash register
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
Type Of Experience
- Salesperson/clerk
Work Setting
- Florist shop
- Antique store
- Clothing store
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