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The Home Inn & Suites- Swift Current is accepting applications for a Front Desk Agent to join our team. We are looking for an individual who possesses an insatiable desire to attain the highest levels of quality and service in all areas of the hotel. Duties include:
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Process telephone calls
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Provide information about services available in the community
Arrange services required for guests with special needs
Process wake-up calls
Investigate and resolve complaints and claims
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain occupancy statistics
Follow emergency and safety procedures
Work with minimal supervision
Starting wage is between $10.70 & $12.25 per hour. The successful candidate must have a flexible schedule with availability for front desk shifts of 7am to 3pm as well as 3pm to 11pm for five shifts per week (40 hours/week). You must be available to work weekends as well as weekdays.
Address: 1411 Battleford Trail, Swift Current Saskatchewan, S9H 5N5
# of positions available: 8
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Word processing software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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