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Position Overview
Basic set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Assistant Director, Operations Director or Director of Event Technology.
Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Helios, as needed.
Type of Specialized Audio or Video Systems
- Electronic music and sound simulators
- Digital effect sound mastery units
- Digital effect video mastery units
- Computer assisted control editors
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Level of Expertise
- Video editor
- Sound editor
- Recording technician
Production Credits
- None
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Area of Training Specialization
- Videography
- Sound engineering
- Radio or television arts
- Multi-media technology
- Electronic technology
Specific Skills
- Use mixing, dubbing, editing machinery and equipment
- Operate post production equipment
- Operate equipment for live production
Type Of Work Experience
- Theatre or stage production
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