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The right candidate will anticipate the needs and exceed the expectations of the owners, their customers, as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The Room Attendant will be responsible for the professional cleaning of all assigned guest rooms to achieve the standard of productivity and presentation required by hotel and company policy.
Day to day responsibilities include:
Clean guest rooms, storage areas and corridors as allocated achieving standards of cleanliness and presentation
Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished achieving the correct standards for the room type
Restock carts and storage areas for proper inventory/operational levels
Report and log any lost and found items
Ensure the security of keys and guest rooms at all times
Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions
Use and clean equipment with care reporting any defective equipment
Carry out deep cleaning duties
Use hotel linen in an efficient and cost effective manner while ensuring corridors are free from dirty linen.
Report all maintenance issues as per hotel policy and procedure
Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
Contribute to the security of the building, company assets and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Wash windows, walls and ceilings
- Vacuum carpeting, area rugs, draperies and upholstered furniture
- Sweep, mop and wash floors
- Stock linen closet
- Pick up debris and empty trash containers
- Handle and report lost and found items
- Handle complaints
- Dust furniture
- Disinfect operating rooms and other areas
- Distribute clean towels and toiletries
- Clean, disinfect and polish kitchen fixtures and appliances
- Attend to guests' requests for extra supplies or other items
- Make beds and change sheets
- Clean and disinfect bathrooms and fixtures
- Clean and disinfect elevators
- Provide basic information on facilities
- Clean changing rooms and showers
Work Setting
- Motel
- Hotel
Work Conditions and Physical Capabilities
- Repetitive tasks
- Handling heavy loads
- Combination of sitting, standing, walking
- Bending, crouching, kneeling