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The Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting each client, identifying their needs and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.
Essential Duties and Responsibilities include but are not limited to:
-Monitor client flow
-Remain current with H & R Block products and services
-Answer the telephone
-Payment handling
-Other clerical duties
Essential Skills
-Customer Service
-Good computer knowledge
-Excellent communication and organizational abilities
-Basic math skills
All applicants must be willing to work flexible hours and must have a filed their own Canadian Tax Return.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Security and Safety
- Bondable
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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