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- Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
- Staying updated on current menu choices, specialties and menu deviations, knowing if the
kitchen staff is running out of any itemsetc.
- Handle the table bookings, direct customers to their tables, presenting menus, suggesting
dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed.
- Assisting with special events as needed.
- Greet all guests and owners warmly with an appropriate greeting.
- Adhere to grooming and appearance standards consistently.
Essential Skills
- Numeracy
- Oral communication
- Working with others
- Job task planning and organizing
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Work Setting
- Restaurant
Business Equipment
- Electronic cash register
Host/Hostess Specific Skills
- Set tables and assist with removal of tableware
- Resolve customers' complaints
- Receive customers' reservations and assign tables
- Receive payments from customers
- Provide general information on community services
- Greet and seat customers
- Attend to customers with special needs
- Attend to seating arrangements for large groups
- Assist food and beverage servers when required
- Answer customers' questions regarding menu items and preparation methods
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