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This position is primarily responsible for processing a variety of transactions and maintaining the customer service desk area and assigned sales floor.
* Accurately processing transactions (e.g., sales, payments, credits, refunds, voided transactions, etc.) and operating Point of Sale and related equipment;
* Providing excellent customer service with all customer interactions;
* Reporting any repeated customer service issues/concerns to the Customer Service Desk Leader or Sales Team Leader;
* Maintaining the customer service desk area and assigned sales floor in accordance with "Close New Everyday" standards; and
* Actively promotes Sears Loyalty Programs and provides add-on/suggestion selling.
Success in this role calls for excellent customer service and problem-solving skills. The ideal job candidate will have some experience in a Sales /Customer Service role. Other qualifications for this job include:
* Excellent communication skills
* Excellent customer service skills
* Being proactive in approaching customers
Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
This entry-level position provides an excellent opportunity to broaden your customer service skills in a role that contributes to making Sears a great place to shop - and can lead to positions of increased responsibility.
Please be advised that only those associates who are selected for interviews will be contacted.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Operate cash register
- Customer service oriented
- Suggestive selling
- Process money, cheques and credit/debit card payments
- Scan items
- Receive payment for goods or services
- Greet customers
- Enter prices of items on cash register
- Wrap or place merchandise in bags
Work Setting
- Retail establishment
Work Conditions and Physical Capabilities
- Attention to detail
- Standing for extended periods
Business Equipment
- Price scanner
- Computer terminal
- Cash register
- Interac machine
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