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Overall responsibility
Take orders from customers and assign them to available drivers.Communicate load information to the drivers.
Key areas of responsibility
Receive orders from customers
o Establish load/unload times and places/directions
o Price the load
o Organize any additional services as required (ie: trailer wash, etc.)
o Change order status if needed
Phone customers to procure loads
Dispatch the assigned units
o Experience with PC Miler knowledge
o Enter truck routing
Keep track of dispatched units progress
Collect drivers daily hours of service, ensure drivers are not dispatched if they will be over hours
Take drivers requests for booking time off
Qualifications
Good organizational skills
Strong communication skills
Good memory
Experience in logistics, knowledgeable in how to route trucks (PC Miler)
Computer knowledge a necessity
Ability to complete tasks promptly
Problem solving skills
Team player
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Additional Skills
- Maintain work records and logs
- Ensure accuracy of completed time sheets, payroll and other summaries
- Perform general office duties
- Light cleaning duties
- Provide customer service
- Price orders
Work Setting
- Transportation
- Private sector
Ability to Supervise
- 5 - 10 people
Type of service experience
- Trucking
Work Conditions and Physical Capabilities
- Work under pressure
- Attention to detail
Dispatcher Specific Skills
- Record mileage, fuel use, repairs and other expenses
- Process and transmit information and instructions
- Operate computer-aided communications and dispatching equipment
- Maintain operator work records
- Dispatch personnel according to schedules and work orders
- Act as liaison between customers and drivers
- Keep track of shipments
- Follow-up on issues with work orders
- Knowledge of highway trucking and associated rules and regulations
Business Equipment and Computer Applications
- Windows
- Electronic Mail
- Database software
- Mapping and data visualization software (GIS)
- General office equipment
- Dispatch management service software
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