Job Order Detail

Description

Under the direction of the Network Manager, the Senior IP-Telephony Administrator has the mandate to guarantee the reliability and availability of the critical Voice Over IP / IP-Telephony services and support across the client and its affiliates, including all voice / video services and end-points. The incumbent is responsible for phones, voicemail, interactive voice response systems (IVRs), voice and video conferencing, Webex, and adds/moves/changes to users phone profiles.

Provide expected deliverables relating to IP-Telephony projects pertaining to UC environment, UCCX IVRs, call and dial plans, and expanding VoIP presence beyond Home Office.
Troubleshoot technology problems that occur within clients IP-Telephony environment and provide resolution or recommendations as appropriate. Provide after-hours on-call support.
Evaluate and assess FCL / CRS / CRC / TGP network devices and processes on an ongoing basis, performing network design and capacity reviews make recommendations for change or upgrades or improvements. Identify alternate solutions to improve quality. Plan and perform changes / upgrades / improvements, or lead and coordinate the activities of other client staff and/or contractors.
Maintain high network availability (24/7) by monitoring network/IPT performance and perform preventive maintenance including software upgrades on UC / Network devices.
Monitor and test performance using approved tools and methods. Provide statistics and reports regularly and when requested.
Act as Subject Matter Expert (SME) when dealing with Service Desk and groups both in and outside of technology. Advise these groups to accomplish their goals while working within policies and procedures. If new policies/procedures are required, initiate an approval process.

Other Requirements:
CCNP, CCVP, CCIE-Voice preferred

Required experience:
10  13 years of progressive responsibility in the VoIP / IPT arena.: 10 years