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In this first impressions role, the ability to multi-task with ease, professionalism and accuracy is vital to your success. This high energy position will not leave you sitting bored behind your desk! Dealing with customers, employees and managers in a dynamic, upbeat, and consistent way is the expertise that you provide. Tasks include, but are not limited to:
Answer telephone, screen and direct calls
Relay messages promptly and accurately
Deal with inquiries from Sawyers customers
Provide specific executive assistant support to the President, and general clerical support to administration
Receive and sort mail deliveries, courier packages
Hold any delicate or controversial information with a high level of professional confidentiality
Schedule appointments for meetings and interviews, and maintain the events calendar for business networking opportunities within the various associations in which Sawyers belongs.
Attend specific sales and management meetings in order to communicate various customer deficiencies, pending customer service issues, and customer service success stories as they relate to our top priority company goal of demonstrating excellence in Customer-Centric service at Sawyers.
The capacity to fit in well with Sawyers company culture, as illustrated in our Work Culture Statement.
Demonstrate the ability to be a decision maker as it regards minor customer complaints that are obviously quite trivial.
Within our customer service team, being assertive when required, especially as it relates to bottlenecks in the communications highway be they in internal or external communications.
Connecting daily with sales-people and management, thus initiating a prompt and consistent response to Customer Need.
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Business services
Work Location Information
- Urban area
Typing (Words Per Minute)
- 41 - 60 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Accounting software
- Internet browser
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