This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
Position Responsibilities:
Taking incoming customer calls and finding answers to any questions Customers may have
Processing customer credit card applications and relevant follow-up & filing of completed applications
Following-up on hot customer issues first (issues that make the hit list)
Making outgoing calls to Vendors and/or Installers to follow up on customer orders .Locate and sign-out Will-Call orders
Taking orders and making any order corrections in person or over phone
Using computer system to check on order status
Keeping store-relevant information organized and accessible for the Store Associates and Customers
Pulling special orders for Customers when necessary
Providing a friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and the location of merchandise
Obtaining payment for special orders, installed sales, deliveries, etc.
Handling damaged special orders, record markdowns on special orders
Accurately collects cash, cheque or charge payments from customers .Scans merchandise and operates cash register
Following balancing procedures at end of shift
Maintaining a safe and clean working environment .May serve as backup for Cashier
Experience/Knowledge Required:
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Knowledge of all policies, procedures and duties related to customer transactions, cash handling, the service desk and lot
Excellent decision making ability and problem solving skills
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Finding information
Transportation/Travel Information
- Own transportation
- Travel expenses not paid by employer
Specific Skills
- Work with minimal supervision
- Customer service oriented
- Provide advice about merchandise
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Hardware store
Product Experience/Knowledge
- Power tools
- Paint and wallpaper
- Lumber and plywood
- Appliances
- Flooring
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20Customer Services Desk Associate)
