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Thank you.
Are you looking for a fun and rewarding career in the hospitality field? We have a great opportunity for you. We are currently recruiting for Guest Services Agent here at the Canalta Hotel in Esterhazy! Great growth opportunities, benefits and extra perks!
The roll of a Guest Services Agent is one of the first impressions that our guests receive. You would be responsible for upholding our standards and leaving our guests with a legendary experience. You would be required to co-ordinate the arrivals and departures on a daily basis and check in our guests. In addition to this, based on the shift, there are a variety of tasks through out the day; such as organizing the housekeepers, assisting with breakfast clean up and light cleaning activities.
Working in the hospitality field is very rewarding and being able to offer first class accommodations and experiences to our travelers will leave you feeling great at the end of the day!
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Work Location Information
- Rural community
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- General office equipment
- Basic computer skills (will train)
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