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Bioriginal requires IT technical support to ensure successful implementation of key initiatives, which include: upgrades to our IT infrastructure and transition to a new ERP system. Strong collaboration with internal customers and external system support services.
PRIMARY PURPOSE/OBJECTIVES:
Acting as the liaison between Bioriginal and monitor support service requests for software providers/consultants.
Providing on-site support for all IT requests including planned upgrades to IT infrastructure: migration to Office 365, upgrade of phone system, network and management of backups.
Monitoring and troubleshooting all integrations between existing systems and new integration projects.
Communicating companywide at times of systems failure, with explanations and ETA of resolution.
Troubleshooting errors resulting from any of the companys reporting systems.
Installing and configuring computer hardware, software, systems, networks, printers, phones and scanners.
Planning and undertaking scheduled maintenance upgrades.
Overseeing the repair of equipment and replacing parts.
Managing stocks of equipment, consumables and other supplies.
THE IDEAL CANDIDATE WILL POSSESS:
A degree in computer science, information technology or equivalent.
Five years experience
Working knowledge of Sharepoint, FileMaker, SalesForce, Access, Baan and/or IFS is an asset.
Ability to troubleshoot, in an environment of both Macs and PCs.
Meticulous attention to detail, sets high standards, good problem-solving, time management skills.
Interpersonal and communication skills when dealing with internal customers and third parties.
Essential Skills
- Document use
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Security and Safety
- Bondable
- Confidential security clearance