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Front Desk Agents are responsible for managing the front desk and office at Thompson's Camps Otter Lake Resort in Missinipe, SK.
This position's responsibilities include accepting guest reservations, greeting and registering the guest upon arrival, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Demonstration of motivation, competence and professionalism will extend the realm of responsibilities beyond that of a typical front desk agent.
This position works 7 days per week for the summer season. Accommodations can be made for students needing to return to school in Fall. All accommodations and meals are provided free of charge for the duration of employment.
Essential Skills
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
Work Setting
- Resort
Work Location Information
- Staff accommodation provided
- Room and board provided
- Rural community
- Remote location
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Computerized bookkeeping systems
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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