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HSP Parts Technician Profile
The Parts & Service department plays a vital role in organizing the procurement and inventory of all goods secured or used by Heat Smart Plus. This role will also extend to assist in the coordination and completion of service calls offered to our client base. This position will also assist in various sales related to parts or components.
Roles & Duties of Position (include, but not limited to)
Set up & oversee a inventory management process to organize and ensure accuracy in inventory stocks, including storage, labeling, and inventory counts.
Assist in identifying product that needs to be procured.
Responsible for all shipping & receiving to ensure accuracy in regards to completeness of orders, as well as noting any exceptions such as damage.
Look to implement a proactive approach to assisting customers with the selection and ordering of maintenance items, including the creation of all related quotes for parts or components.
Take a active role in assisting with sales related to parts, components or systems.
Assist in organizing customer orders, to ensure completeness & accuracy of orders.
Provide assistance to organize service calls, assistance can include; coordination of service calls, writing and reconciling service orders, locating parts, ordering parts or assisting with the completion of service calls.
Continuously monitor work area to ensure storage of inventory items do not pose any safety hazards, and any noted hazards are addressed immediately.
Other duties as assigned.
Working conditions
This position will typically work 40 hours a week dedicated to the parts area.
Some weekends or evenings may be required.
Heat Smart Plus offers a competitive wage along with a comprehensive benefits plan. (
Some physical lifting of heavy items required.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Additional Skills
- Perform general office duties
- Operate power tools
- Answer telephone and relay telephone calls and messages
- Set-up displays of retail parts and accessories
- Schedule mechanics
- Conduct sales calls
- Clean and maintain office, supply area or warehouse
Specific Skills
- Advise on use and appropriateness of goods or parts
- Store items in warehouse, tool room or supply area
- Sell spare and replacement parts
- Process incoming requisitions
- Prepare requisition orders to replenish parts and supplies
- Maintain records on inventory control system
- Issue and distribute parts and supplies for internal use
- Receive, unpack and sort incoming parts, supplies and materials
- Identify, label and catalogue items received
- Ship, deliver or pick up parts, products or equipment
- Dispatch deliveries
- Prepare and track work orders
Work Location Information
- On-site customer service
- In shop
Work Conditions and Physical Capabilities
- Fast-paced environment
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Hand-eye co-ordination
- Bending, crouching, kneeling
Weight Handling
- Up to 23 kg (50 lbs)
- More than 45 kg (100 lbs)
Business Equipment and Computer Applications
- Windows
- Spreadsheet software
- General office equipment
- Inventory control software
- Internet browser
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