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Partners with management to set sales goals and targets. Ensures team understands connection between store financial success and bonus programs.
Leads, promotes and coaches selling and cultivates an inspired selllns culture with associates.
Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs.
Accountabl e for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates,
Models, promotes and partners with management to hold others accountable for customer service excellence in the Services departments.
Partners with management to oversee coordination and execution of services and maximlies department productivity.
Responsible to execute, communicate and ensure understanding of flyer or promotional items as required
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Ability to Supervise
- 11 - 15 people
- 16 - 20 people
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