Job Order Detail

Description

Must be able to competently install, configure, upgrade, troubleshoot and repair personal computer compatible hardware and PC operating systems, including installing, troubleshooting basic network and internet connectivity, dial-up, DSL and cable.

KEY OBJECTIVES:
- Achieve financial targets
- Establish & maintain service excellence by assigning the highest priority to customer satisfaction & demonstrating quality in every aspect of work
- Co-ordinate the repair of Store DOA Computers, Laptops
KEY TASKS include but not limited to:
-Promote,suggest, sell quality tech services and peripheral upgrades through regular customer contact
-Communicate with customers, arrange service appointments
-Prioritize plan service work using Rate Guide appointment system
-Complete Service Events within the 72 hour maximum turn time rule
-Strive to achieve qualify upgrade/repair & diagnosis of computer products to prevent rework
-Maintain a  neat and well organized customer file system
-Perform in store -in home computer upgrade and set ups as required
-Facilitate repairs to be done by Mobile/Depot Technician to ensure satisfactory customer service standard
-Communicate with Mobile/Depot technician & MT Supervisor

-Work with latest technology
-Coverage on sales floor when required

KNOWLEDGE/SKILL REQUIREMENTS:
Demonstrated skill in performing services/upgrades to PC's & laptops
High School Diploma
Experience with customer contact in a retail &/or service environment
Excellent customer service & communication skills
Exerience in resolving challenging customer service scenarios
Ability to effectively respond to interuptions, prioritize & milti-task in a busy retail service environment
Must successfully complete a practical In House Skills Competency examination administered by a Mobile/Depot Technician

PHYSICAL DEMANDS/WORKING CONDITIONS
Ability to lift & handle computer/business machine devices