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MEMBER SERVICE REPRESENTATIVE
Full-time Openings Permanent and Temporary
Innovation Credit Union has opportunities for an innovative, highly motivated, sales-service orientated professionals to join our team. You will be dedicated to providing the highest quality financial, deposit and investment products and services which meet/exceed the needs of the credit union members, clients as well as potential members. Under general supervision you will be responsible to provide a variety of cash and non-cash related financial services with courtesy, accuracy and speed. Applicants must be willing and able to work on an on-call basis in addition to split and full scheduled shifts and able to come in on short notice. Some responsibilities of the position:
- Process member requests for account updates, balances, cheque orders, card orders, chequing statements and account closures
- Informing and responding to members inquiries by providing information on the full range of products and services, including deposits, investment alternatives, electronic services and affiliate service providers.
- Recognize member needs and promote and cross-sell credit union and affiliate products and services by explaining the features and benefits and referring more complex requests for information and assistance to appropriate branch staff.
- Foster business development through service excellence and product knowledge.
- Ability to travel between branches to provide support as required.
For full details and to apply online please visit the Careers page on our website!