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THIS POSITION IS TO PERFORM FOLLOW-UP CALLS TO OUR SALES AND SERVICE CUSTOMERS TO GET THEIR FEED BACK ON THE SALES OR SERVICE EXPERIENCE AND TO ALLOW THE CUSTOMER TO EXPRESS ANY CONCERNS.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Maintain records and statistics
- Investigate complaints
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Walking
Security and Safety
- Confidential security clearance
Own Tools/Equipment
- Computer
- Printer
- Internet access
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Database software
- General office equipment
- Internet browser
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