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Oakwood Nissan is growing & we are looking for a high energy individual to join our team as
CUSTOMER SERVICE REPRESENTATIVE
Role of the Customer Service Representative:
- Ensure every client receives a high level of service and attention.
- Answering phone and booking appointments.
- Follow up calls and emails to customers within 48 hours of their completed service appointment.
- Managing customer data in ADP.
- Appointment reminder phone calls to customers.
- Service marketing promotions.
- Assisting on the service counter, includes greeting customers, checking customers in for their appointments and writing up work orders.
- Opening and closing work orders.
Qualifications:
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- High customer service satisfaction expectations.
RM Auto Group offers:
- Comprehensive group benefits insurance: We know protection for you and your family is important.
- Opportunities for growth and advancement: The RM Auto Group is ever growing with the most recent additions of Nissan Commercial Vehicles and Infiniti Saskatoon.
- Management Support: We provide ongoing training, product knowledge courses and guidance to help you reach your full potential.
- State of the art facilities and excellent locations: You can open the door to your clients with pride and confidence, knowing that you can offer them the best automotive ownership experience possible.
If you would like to work with a dynamic team and enjoy a challenge, then we would like to hear from you!
Apply in person to Nicole LeFebvre, Service Manager, at Oakwood Nissan or email your impressive resume, in strictest confidence, to nlefebvre@oakwoodnissan.com.
Essential Skills
- Reading text
- Working with others
- Computer use
Specific Skills
- Access and process information
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
Security and Safety
- Criminal record check (abstract)
- Driving record check (abstract)
Business Equipment and Computer Applications
- Windows
- Electronic mail
- General office equipment
- Internet browser
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