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Tasks
Under the supervision of the Operations Manager, the Operations Coordinator performs all the functions listed below:
| To monitor the distribution of workload, maintaining control of customer orders, and administrative requests from the sales team
| To record working hours and vacation schedule of team members
| To manage pool of orders to ensure that orders are being filled accurately and expeditiously, and that the transportation routing conforms to instructions from the Operations Manager
| Submit weekly payroll spreadsheet for warehouse union employees
| To schedule customer deliveries according to customers requests
| Process and follow up on equipment/special start up orders
| To resolve work-related problems among the customer service personnel
| Resolve customer concerns in an expeditious, fair manner
| To handle disciplinary issues within the office
| To provide tracing information on shipments, including contacting freight companies
| Act as a backup for the Operations Manager and/or the Profile Manager
| Provide IT support within the office, and assist the IT department with troubleshooting on-site
| Assist Accounts Receivable department with investigation of short payments, contacting customers, and requesting credits
Requirements
| Two years of experience in supervisory capacity in distribution
| College degree or equivalent experience
| General IT knowledge
Working Conditions
| Location: Regina, SK
| Permanent position: eligibility to the Companys group insurance plan after three (3) months of continuous service and to the pension plan after one (1) year of continuous service.