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Service Technician (Customer Support Centre)

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Job Order #: 5507467

NOC: 2242
Employer Name:
SaskTel
Wage/Salary Info:
$24.29/ hour
Posted Date:
03-May-2016
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Part Time
Apply By:
31-May-2016
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
SaskTel
Contact Name:
SaskTel Human Resources
Contact Phone:
306-777-4220
Contact Email:
sasktel.careers@sasktel.com
Employer Website:
www.sasktel.com/careers


Description

The Service Technician receives and resolves customer complaints/issues by analyzing/testing/repairing/escalating using different data applications. Create trouble tickets to document all reported customer complaints/issues. Be accountable by providing a high level of customer service while resolving customer complaints/issues.

KEY RESPONSIBILITIES
- Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services.

- Performs customer and technical resource follow-up on all unresolved troubles.
Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues.

- Reviews and provides trouble statistics upon request by management.

QUALIFICATIONS:
- Diploma/Certificate in computer networking OR Certificate in Business Administration (with Computer Science classes) OR thorough knowledge of internet/networking support, typically gained with three years of experience in a related field.

- Thorough knowledge and experience with DOS/Windows personal computers from both a hardware and software perspective.

- Working knowledge and experience with MacIntosh personal computers from both a hardware and software perspective.

For more information about this job and to apply, visit sasktel.com/careers

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