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The Service Technician receives and resolves customer complaints/issues by analyzing/testing/repairing/escalating using different data applications. Create trouble tickets to document all reported customer complaints/issues. Be accountable by providing a high level of customer service while resolving customer complaints/issues.
KEY RESPONSIBILITIES
- Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services.
- Performs customer and technical resource follow-up on all unresolved troubles.
Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues.
- Reviews and provides trouble statistics upon request by management.
QUALIFICATIONS:
- Diploma/Certificate in computer networking OR Certificate in Business Administration (with Computer Science classes) OR thorough knowledge of internet/networking support, typically gained with three years of experience in a related field.
- Thorough knowledge and experience with DOS/Windows personal computers from both a hardware and software perspective.
- Working knowledge and experience with MacIntosh personal computers from both a hardware and software perspective.
For more information about this job and to apply, visit sasktel.com/careers