Job Order Detail

Description

Crestline is a worldwide innovative leader in Ambulance Manufacturing and Specialty Vehicles and Canadas largest supplier of small to mid-sized Commercial Buses.  

Crestline is seeking a Mobile Warranty & Service Specialist, Eastern Canada to join the Customer Service Team. This position will be located in Quebec.
  
The primary objective of this role is the responsibility for the day-to-day activities relating to customer service issues, warranty, parts sales, and the service of all Crestline vehicles sold (ambulance, bus, and specialty vehicle customers).

Responsibilities:  
Customer Service and Follow Up
Administration
Miscellaneous Duties

Technical Skills/Competencies (technical knowledge, education and experience):
Grade 12
A minimum of 3-5 years experience in customer service and parts sales
Fluently Bilingual - English and French (verbal and written) is required
Knowledge of automotive mechanical systems, automotive electrical systems, and experience with wheel chair lifts an asset.
Mechanical training an asset
Experience in processing sales orders and warranty claims an asset
Ability to read and comprehend blueprints, system schematics, parts, and maintenance manuals
Ability to provide clear and concise information to ensure the customer understands

Personality Traits/Core Skills:
Values align with Crestline culture: integrity, trust, excellence and innovation
Strong ability to multi-task and prioritize work
Must enjoy interacting with customers and suppliers alike
Excellent organizational skills  must possess a high level of attention to detail
Team Player
Ability to multi-task
Self motivated to a fast paced working environment
Ability to travel in US for training purposes

Learn more about us at www.crestlinecoach.com