Job Order Detail

Description

The Customer Systems Analyst (Senior Support) provides advanced level III technical and systems support to internal and external customers on integrated voice, data, wireless, IP and IT communication solutions on a province-wide basis.  Researches, tests, analyzes, consults and educates internal and external customers on existing and emerging customer premise and network based equipment, applications and technologies. Ensures service objectives and effective operational/maintenance procedures are developed. Maintains liaisons with suppliers, partners and other communications companies.
*The ideal candidate will have Cisco Voice experience*

QUALIFICATIONS:
1. Technical Institute Diploma in Electronic Engineering Technology or Computer Engineering Technology as recognized by the Saskatchewan Applied Science Technicians and Technologists.

2. Successful completion and current standing of applicable vendor certification(s) associated with the technical focus of the posted position and as specified in the posting.
A)  Cisco
B)  Nortel
C)  Mitel
D)  Lucent
E)  Perimeter
F)  Octel
G)  Other vendor as specified

3. Thorough knowledge of the installation, maintenance, and repair of the specified area of expertise normally gained through 5 years of current customer premise equipment experience of which 2 years was in a level III support role. The specified area will include but is not limited to the following as specified in the posting.
A)  data equipment, computer operating systems and data networking technologies
B)  multi-platform PABX telephone equipment
C)  key system telephone equipment
D)  IP (Internet Protocol) telephony, internetworking and associated hardware and software

4. Thorough knowledge of various software applications and operating systems including Microsoft Windows 95/98, Windows NT, TCP/IP Internetworking, UNIX or OS/2 as determined by the vendor.

For more information about this job and to apply, visit sasktel.com/careers