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Looking for a Full time Guest Services Agent. Must be able to work varied shifts ranging from early mornings (6am) to evenings/nights (11pm)
Responsibilities:
Ability to meet guests needs, answer questions,
resolve minor issues.
Help create a positive work environment through
teamwork and cooperation.
Cash handling responsibilities.
Responsible for guest check-in/out. Making reservations
Telephone handling, provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.
Ensure that hotel entrance, lobby and public washrooms are clean.
Assisting housekeeping as needed.
Qualifications:
Experience in Guest Services an asset, but willing to train.
Positive attitude
Strong communication and guest service skills
Ability to work in a fast paced and multitasking
environment.
Computer skills an asset
Friendly and enthusiastic.
Keen eye for detail.
Reliable.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Computer use
Transportation/Travel Information
- Own transportation
- Public transportation is not available
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Work Location Information
- Rural community
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)