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We are currently taking applications for the position of evening and weekend Part Time Membership Service Representatives at our Health, Fitness and Recreation Centres. This person will report directly to Selina Muir, Manager of Membership & Fitness Services.
The Membership Sales & Service Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Membership Sales and Service team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the YMCA of Moose Jaw.
Qualifications & Requirements
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search dated no earlier than 6 months from the date of hire.
- Valid First Aid & CPR Level C
For a detailed job description visit www.moosejawymca.ca/careers
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- First Aid Certificate
- CPR Certificate
Specific Skills
- Access and process information
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Security and Safety
- Criminal record check (abstract)
- Credit check
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Database software
- General office equipment
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