Job Order Detail

Description

Job ID J0516-2098
Education: Successful completion of a Grade 12 or equivalent training and experience in Transportation, Hospitality or Guest Services may be considered.
Experience
Minimum of two years of experience in guest or transportation services. Experience assisting with recruitment, training and coaching of staff while in a supervisor role. Previous experience in Hotel or Casino valet services is an asset.

Knowledge
Knowledge of SIGA's guiding principles, structure, and First Nations culture.
Proficient in the use of MS Word, Excel and Outlook, with the ability to learn additional programs as required.
Knowledge of the gaming, hospitality, customer service (or related) industry.
Knowledge of vehicle maintenance requirements, transportation standards, vehicle safety, and related procedures.

Skills and Abilities
Ability to research, recommend, and effectively implement operational changes.
Ability to select the appropriate communication methods and tools, depending on the audience and situation.
Ability to effectively supervise others to ensure accuracy and quality of work.
Ability to use personal commitment and positive attitude to motivate and guide others to achieve goals.
Ability to successfully apply service recovery techniques.
Ability to support and engage employees to provide exceptional customer service/hospitality.
Ability to exercise judgement regarding day-to-day priorities and situations.
Ability to facilitate progress toward team or unit goals, by promoting accountability and alignment among team members.
Ability to build and maintain strong working relationships with other departments and units.
Other Information:
Irregular hours including evenings, nights, weekends and holidays
Could be exposed to tobacco smoke and high noise levels
Congested workplace
Freedom of movement
Sitting (2 hrs at a time, if filling in for Guest Services Representative)
Keyboarding

www.siga.sk..ca/careers/our-culture/ for Main Duties and complete details.