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At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.Roots is not only a brand, its a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to spread their roots. Nature & Scope: Reporting to the Store Manager, the Keyholder is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on the sales floor to profitably grow top-line sales. Key accountabilities and responsibilities include the following
Creates and leads an atmosphere on the sales floor that builds customer realization, retention and loyalty.
Coach associates on customer service fundamentals and provide positive feedback.
Creates an open outward communication on the sales floor.
Keeps current on our products and service updates.
Promotes a positive, safe and rewarding environment.
Ensures the store is visually appealing at all times.
Assists the leadership team in supporting, leading, and implementing new company initiatives.
Demonstrated Interpersonal Skills
Excellent presentation skills in a retail environment
Ability to motivate team through coaching & leadership.
Ability to lead the sales teams to achieve sales quota.
Qualifications and Experience Required
1+ years related supervisory experience preferably in retail apparel.
Excellent customer service skills.
Required experience:
Leadership: 1 year
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Specific Skills
- Set up displays of merchandise in windows or display cases
- Operate cash register
- Arrange for repairs to products or equipment
- Customer service oriented
- Provide advice about merchandise
- Suggest ways to care for goods
- Suggestive selling
Work Setting
- Clothing store
Product Experience/Knowledge
- Women's clothing
- Men's clothing
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