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Support growth of the branch business by driving profitable sales growth and customer service through understanding customer needs and providing solutions for their businesses.
KEY DUTIES AND RESPONSIBILITIES:
The duties and responsibilities of this position include but are not limited to:
- Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
Sell a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands, NTS and eCommerce channels whenever possible
Contribute proactively to improvements in branch profitability and product Gross Margin.
Processing customer orders through the computer system, ensuring accuracy and prompt delivery
Support the sales team through up selling, service, pricing, delivery and inventory inquiries
Maintain a well-rounded knowledge of products sold
Promote Company products and services to customers and provide substitutions where required
Review open orders and backorders on a daily basis
Adhere to the 5S program and take an active role in the branchs cleanliness and maintenance
Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
Provide leadership and ensure continued exceptional customer service by the branch team, when required
Support Branch Manager by assisting with everyday operational/administrative functions, when required
Other branch support related duties including but not limited to supporting the warehouse functions as required
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Set up displays of merchandise in windows or display cases
- Operate cash register
- Operate computerized inventory record keeping and re-ordering systems
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Product Experience/Knowledge
- Power tools
- Building materials (other than lumber)
Security and Safety
- Criminal record check (abstract)