Job Order Detail

Description

System Support Analyst

Reporting to the Manager of Information Technology, you will:
    Maintain authorized changes to various systems;
    Assist in ensuring proper scheduling, restoring, rotation, storage, monitoring and operation of the server back-up service;
    Develop and maintain thorough familiarity and sound working knowledge of all software programs;
    Provide assistance in deploying and maintaining various systems;
    Provide timely support to end-users with PC problems - troubleshooting;
    Install and maintain hardware/software for end-users;
    Diagnose and resolve software/hardware problems.
    Timely develop, execute and distribute reports both monthly and as required for analytical, statistical and operational purposes;
    Support and train staff in the use of personal computers and related software.


As the successful candidate, you have:
    A Grade 12 diploma, plus two year technical diploma/computer science, plus two to three years of job related experience or an equivalent combination of education and experience.
    Exposure to basic computer security concepts;
    Desktop application training (word processing, spreadsheets, electronic mail, electronic schedulers);
    Experience in basic Desktop Hardware/Software troubleshooting.
    Have proven dedication to providing quality customer service, have good communication skills and value teamwork as essential.

As part of our team, we offer some great perks at Synergy, including: a competitive salary and an excellent employee benefit program.