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JOB TITLE: Service Writer
BRANCH: Moosomin, SK
REPORTING TO: Service Sales Manager
Job Duties and Responsibilities Include:
Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently.
Administer all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals.
Keep accurate records of customer surveys.
Work with Service Manager on day to day operations of the service department.
Job Requirements and Qualifications Include:
High School Diploma
Excellent computer skills including Microsoft Word, Excel, and other software.
Exceptional customer service skills and communication skills.
Technical Knowledge of Agriculture and/or Construction equipment is an asset.
Previous warranty administration experience with CASE Construction and/or Agriculture is an asset.
Job Posting: www.rockymtn.com/careers
Job ID: 1784
We offer a competitive salary, benefits including health and dental coverage, personal days, and an employee stock ownership plan that allows employees to contribute to an RRSP or Non-RRSP account that will be invested in RMDI stock.
We thank all applicants for their interest, however only candidates selected for an interview will be notified. We regret that we cannot accept phone calls regarding the status of an application.
Essential Skills
- Document use
- Oral communication
- Working with others
- Critical thinking
- Job task planning and organizing
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Internet browser
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