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Axon Development Corporation is looking for a Computer Network and Operating Systems Technician with Customer Support experience to work in the Operations department of our Saskatoon, SK office. This department is responsible for both our internal computer infrastructure and also external support for our customers computer systems. The successful candidate will have a solid knowledge of workstation and server hardware and software and the ability to set up, configure, and rebuild workstations and servers.
Axons software package is used in the transportation industry throughout North America. We are looking for a knowledgeable professional who wants to work at a highly energetic, fast-growing company.
The Operations Technician is responsible for several areas including network, security, desktop and server hardware and software, including working with our Axon Software customers in a technical support role.
Responsibilities will include:
-Maintain, troubleshoot, and administer the use of local area network (LAN) computer workstations, connections to the Internet, and peripheral equipment
-Configure/reconfigure hardware, including workstations and printers
-Evaluate, maintain, and install computer hardware, networking software, operating system software, and software applications including Linux, Windows Server, and NAS systems
-Analyze and resolve end-user hardware, software, and connectivity issues
-Manage data backups and disaster recovery operations
-Install, maintain, troubleshoot, and upgrade desktop and server hardware and software
Qualifications:
Degree or diploma in Computer Engineering Technology, Computer Systems Technology, or related discipline, or a minimum of two (2) years of experience in a related role
Experience in a customer support or customer service role is a definite asset
Computer and Technology Knowledge
- Windows
- Word processing software
- Linux
- Internet
- Database software
- Networking software
- Networking hardware
- Networking security
- Intranet
- Servers
- Applications - desktop
- Security software
- Spreadsheet software
- Office Suites
- Electronic mailing software
- Project management software
- Data analysis
- Software development
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Security and Safety
- Criminal record check (abstract)