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Full Time Service Consultant Basic Roles and Responsibilities:
1.Arrive at the beginning of your shift and be ready to serve clients.
2.Listen to customer concerns and create work orders for technicians.
3.Ensure the cleanliness of the service parking areas.
4.Ensure the cleanliness of the service drive-thru.
5.Perform a service walk around for each client.
6.Efficiently communicate with clients regarding the status of their vehicle.
7.Efficiently communicate with the Service Manager, Shop Foreman, and Technicians regarding work flow.
8.Make follow up calls to re-book clients who declined a service or who have parts on order.
9.Schedule service appointments and ensure that there is sufficient work for the shop.
10.Coordinate the quick service oil change bay, at certain times of the day.
11.Work 8 hours per day, 5 days per week, and some Saturdays (as required).
12.Perform checklist and other new tasks as identified by you and/or the Service Manager.
Pay Structure
1.Start at $18.50 per hour.
2.Monthly service bonus (after 3 month training period is completed).
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Access and process information
- Sell merchandise
- Receive application forms
- Receive credit and employment applications
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Transportation
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Standing for extended periods
- Walking
Security and Safety
- Basic security clearance
- Confidential security clearance
Own Tools/Equipment
- Safety equipment/gear
- Computer
- Printer
- Internet access
- Cellular phone
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Database software
- Internet browser
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