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The successful candidate will be responsible for providing support to Celeros eroWorks Banking System clients; including identifying and assessing business issues and/or processes and liaising amongst other resources. The position is one of support specialist and technology generalist. Excellent oral and written communication skills are required in this challenging fast -paced environment. Focused on providing superior support services and enhancing user self- sufficiency, the Client Services Analyst responds to user inquiries by:
Identifying and documenting Issues within the eroWorks Banking system and related problems
Providing second level problem investigation, analysis and troubleshooting
Consulting with Senior Analysts, as well as, defined third level escalation resources as required
Documenting, maintaining and following departmental/operational and system related procedures and Celero related business documents
Participating in information sessions as required for customer groups
Allying with other Celero functional areas to keep abreast of issue status and inform customers of progress, and conversely keep other Celero functional areas appraised of user issues
Administering and adhere to service level agreements
Remaining aware of and adhere to industry and regulatory requirements
Working in a Virtual Team environment
For more information about this position please visit jobs.celero.ca
Essential Skills
- Critical thinking
- Computer use
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