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An Operations Associate works under general supervision to handle customer service and administrative duties supporting Livestock Department operations including Livestock Insurance policy processing, claims processing, and billing.
Responsibilities:
-Livestock Insurance Policy Processing and File Management
-Livestock Insurance Claims Processing and File Management
-Customer Service
-Special Projects
-General Office Management
Qualifications:
-High School Diploma/GED Required.
-Minimum of 2 years of commercial insurance and customer service experience preferred.
-Livestock/Agricultural experience preferred.
-Effective Communication Skills
-Strong Customer Service Orientation
-Confrontation Management skills
-Solid business skills; PC, software, keyboarding
-Solid understanding of customers and organization, including workflow and processes
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Job task planning and organizing
- Finding information
- Computer use
Additional Skills
- Store, update and retrieve financial data
- Provide clients with information
Financial Clerk Specific Skills
- Sort, verify and process financial transactions
Work Setting
- Insurance
Typing (Words Per Minute)
- 0 - 40 wpm
Insurance Clerk Specific Skills
- Administer policy changes
- Process claims transactions
- Compile and maintain insurance data and records
- Collect premium payments
Business Equipment and Computer Applications
- Windows
- MS Word
- Excel
- Computer terminal
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