Job Order Detail

Description

Who are you?
You are a Systems Analyst that can effectively trouble shoot, provide solutions, train users, and provide accurate documentation to meet the needs of clients.

Who are we?
KSP Technology Inc. is a privately-owned company that provides a variety of IT services and solutions to the business market. Our company places high importance on customer service, relationship building, and teamwork.

Primary Duties:

Responsible for the creation of network accounts, shares, system setups, deployments, and many support related items

Troubleshoot and diagnose issues independently

Resolve project issues/risks in timely and accurate manner to avoid delays and outages

Assist in planning and deploying projects in order to accomplish goals within constraints such as time, cost and quality standards

Identify and document policies and common practices

Provide support and assistance to team members

Skills & Abilities:

Must be fluent in English and able to manage both verbal and written communications in a professional manner

Must have excellent customer service and interpersonal skills

Strong analytical and research skills  troubleshooting and problem solving/finding solutions are skills you need accomplish independently

Able to install, troubleshoot, and maintain hardware/ software

Able to work within a team based environment and independently

Able to communicate effectively both verbally and in writing (such as providing clear, concise system documentation/procedures for others; ticket information)
    
Can independently identify/resolve issues and configure to specifications the following technology: Windows, exchange, vmware, citrix, backup exec, outlook, active directory

Qualifications:

Education: must be A+ certified as a minimum

Experience: 3-5 Years in a Help Desk role serving a variety of end users.
    
Valid class 5 drivers license and access to own vehicle
    
Clear criminal record check