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We have current opening for FRONT DESK AGENT. We are looking for self-motivated and enthusiastic individuals to join our team.
The successful candidate will be welcoming with a friendly attitude, be team orientated, be efficient and a good problem solver. Hours include days,evenings, weekends, and holidays.
What we look for in a Front Desk:
-Enthusiasm and dedication to customer service excellence
-Ability to assist motel guests in an effective and courteous manner at all times
-Superb communication ability (verbal and written)
The Main Duties & Responsibilities of the Front Desk Agent is to provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout their stay.
This position will handle guest accounts and maintain cash drawer, answer incoming phone calls, process reservation/cancelation/modification requests.
Education & Qualifications:
-Strong communication skills; including the ability to deal effectively with diverse groups of people and guests.
Required: High School Diploma
Post-Secondary will be considered an asset
Preference will be given to individuals with Front desk experience or other experience in the Hospitality industry.
All resumes will be received in strict confidence. Only candidates chosen for interview will be contacted.
Essential Skills
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
Work Setting
- Motel
Type of Bookkeeping and Accounting
- Basic accounting
Business Equipment and Computer Applications
- Word processing software
- Computerized reservation system
- General office equipment
- Basic computer skills (will train)
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