Job Order Detail

Description

Primary Duties and Responsibilities

-    Maximizes sales opportunities with every customer by using current selling techniques and company programs.
-    Leads and promotes selling of technology services and cultivates a selling culture with associates In order to achieve current goals and targets,
-    Arranges service appointments, performs In Store/In Home computer upgrades, repairs and setups and? follows up with customers.
-    Ensures high quality execution of all technology services and coaches others to do so, to minimize rework.
-    Provides training and coaching to associates as required both in the area of technology services and on the sales floor.
-    Effectively resolves customer concerns and escalates to management when appropriate.
-    Performs follow up calls to solicit feedback on sales, promote additional products and services.
-    Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard.
-    Capable to follow RUSCOMP procedures effectively.
-    Provides coverage and assistance In the technology department where business needs require and as associate training supports.
-    Understands and adheres to all privacy and information management policies and procedures, coaches others to do so as well.
-    Properly secures company and customer assets and physical inventory and follows all loss prevention procedures.
-    Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
-    Accountable to understand general company policies and provide guidance to staff as needed.
-    Ensures associates check and understand all sources of communication for Information (white boards, bulletin boards, portal, etc),