Job Order Detail

Description

The Role:

Reporting to the Director, Delivery and Customer Experience this role is responsible for the following:

Developing and monitoring the annual budget for this unit;
Ensuring financial targets set for this unit is met including revenue, expenses, operating and contribution margin;
Managing the delivery of quality products and services meeting the service standards;
Interpreting and applying policies, procedures, practices and programs as well as understanding the impact and implications of linkages with other programs;
Managing the operation and performance of the unit and related systems that support service delivery;
Provides excellent service to customers while fostering a customer service focus within the unit while providing technical direction, coordination of work, problem solving, coaching, attendance and performance management;
Identifying employee training and development requirements; and
Acts as a key member of the team for the respective product line while participating in the development of product line strategies.

The Ideal Candidate:

You will have 4 to 6 years of proven leadership experience with the knowledge, skills and abilities acquired from the achievement of post-secondary level courses.
Knowledge of management concepts and principles with the ability to apply knowledge in practical situations using a high degree of judgement, discretion and integrity.
A sound financial acumen with the ability to assimilate and use data for decision making and strategic planning.
Leadership abilities to manage people and effectively deal with highly sensitive and difficult situations related to people management.
Experience applying policies and procedures as well as understanding business directives and translating them into effective and efficient practices.